SmarTech
Everything You Need to Know
Find answers to the most common questions about our internet plans, installation, coverage areas, and more. We’re here to make your experience smooth and stress-free.
Got Questions
We've Got The Answers You Need
Welcome to our FAQ section! Here you'll find answers to the most common questions about our services, installation, coverage, billing, and support.
Plans and Pricing
Installation and Setup
Coverage
FAQs
What internet plans do you offer?
We offer 50 Mbps, 100 Mbps, and 150 Mbps plans starting at just PHP 600/month—perfect for everything from browsing to heavy streaming.
How do I sign up for a new connection?
You can easily sign up through our website by filling out the application form on the Contact Us page, or by calling our customer service team directly.
How long does installation take?
Installation is usually completed within 1 to 3 business days after confirmation. Our team will schedule a convenient time with you.
What happens if my internet is not working?
If you experience any issues, you can contact our 24/7 support team. We’ll troubleshoot remotely or schedule a technician visit if needed.
Can I upgrade or downgrade my plan anytime?
Absolutely! You can change your plan at any time—just contact our support team, and we'll assist you right away.
How can I check if your service is available in my area?
You can use our coverage checker tool by entering your address on the homepage. Alternatively, contact our support team for assistance.
What is the installation process like?
Once you sign up, our technician will schedule a visit to your location for installation. The process typically takes 1–2 hours, and we'll ensure your connection is up and running before leaving.
Do I need to purchase a modem or router?
We offer modem/router rental with all our plans, but you are also welcome to use your own compatible device. Our support team can help you confirm compatibility.
What if I face connectivity issues?
Our support team is available 24/7 to help with any technical problems. You can reach us via phone, chat, or email.
How do I pay my bill?
You can pay your bill online via credit/debit card, set up auto-pay, or pay in person at one of our locations.
We're Here for You
Have questions or need assistance? Our friendly support team is here to help via phone, email, or our contact form. Let’s connect and make sure your experience is seamless!
